L2 Technical Support Specialist

Summary

Join an amazing team of skilled professionals at isolutions, a company passionate about digital transformation and creating positive customer and employee experiences. As an L2 Technical Support Specialist, you will provide 2nd level support, manage customer issues related to Windows 10/11 & Microsoft365, collaborate with other teams, work with 3rd party providers, and maintain the Windows cloud infrastructure. The role involves connecting customer environments to Microsoft Cloud Services and designing the workplace of the future. This position offers a permanent contract with flexible hours, competitive salary, and various benefits. The ideal candidate possesses 2+ years of experience in Level 2 Support in the Microsoft environment and fluency in German and English. The position is based in Spain with remote work options.

Requirements

• 2+ years of experience in Level 2 Support in the Microsoft environment
• Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
• A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
• Fluent level of German and good English skills
• You have a BA/MA in computer science, electronics or similar education (Microsoft certifications)
• A university degree in business informatics, electronics or similar education (Microsoft Certifications)
• EU citizenship or Spanish work visa

Responsibilities

• Provide 2nd level support by acting as the technical expert in the support & operations team
• Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft365)
• Collaborate with our 1st Level Support, DevOps & project squad
• Work with 3rd party providers for technical issues or problems
• Maintain and monitor the Windows cloud infrastructure for our clients

Benefits

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “ Tech Lunches “
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland or Spain
• A dynamic environment and a unique team spirit!