Network Support Engineer (L2)
HashtagTalent
πRemote - Czech Republic
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Job highlights
Summary
Join our brand new Global Delivery Centre in Prague as a technical support specialist providing second-line technical support to clients by proactively identifying and resolving technical incidents and problems.
Requirements
- 2+ years experience required in network administration or support
- Experience supporting clients with any of the following network technologies: Cisco, Juniper, Riverbed, Alcatel, Bluecoat
- Proficiency in English & German is required
- Any certifications in the abovementioned technologies would be advantageous
Responsibilities
- Provide remote technical support to clients
- Identify root cause of incidents
- Ensure resolution of incidents and service requests
- Participate in performance reviews, identify causes of performance shortcomings and provide suggestions for improvement
- Review the recurring or high impact incidents and manage them through problem management process
Benefits
- Great working atmosphere in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Notebook and mobile phone including data tariff per company standards
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