L3 Systems Engineer

Summary

Join ConnectOS, a top-rated Philippines employer, and enjoy a rewarding career in infrastructure support. This role offers a competitive salary (P140,000 to P155,000 monthly) and comprehensive benefits, including medical, dental, and life insurance from day one, paid vacation and sick leave, and a financial assistance program. You will provide 3rd level technical infrastructure support, adhering to ITIL processes, creating technical documentation, and offering recommendations for infrastructure improvements. The ideal candidate possesses 5-10 years of experience in infrastructure support, managing Microsoft 365 and Azure services, and holds ITIL v3/4 certification and relevant tertiary qualifications. Work from home (WFH) is available. ConnectOS is committed to equal employment opportunities.

Requirements

• Minimum 5-10 years’ experience in an Infrastructure Support role
• Managing and supporting Microsoft 365 and Azure services
• Microsoft Server 2012 or above
• 2FA Support (MFA, Okta)
• Microsoft Active Directory (DNS, DHCP, Site &Services, GPO)
• Microsoft Exchange 2013 or above
• Citrix and Terminal Services
• VMware vSphere 6.0 or above
• Web & Email Proxy Services including zScaler and Mimecast
• SAN / NAS exposure and experience managing
• ITIL v3/4 certification
• Appropriate Tertiary qualifications and/or IT Industry Certifications in Infrastructure specific technologies. Including Azure, Windows Server, O365

Responsibilities

• Provide 3rd level technical infrastructure support
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical documentation for bA customer environments
• Provide recommendations to bA customers and sales staff for improvements in infrastructure configuration and deliverables
• Be an escalation point for Projects and other bA teams in relation to Infrastructure specific matters when required
• Create knowledgebase articles and process documents
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Attend Operation meetings with customer and bA stakeholders to discuss operational support activities

Preferred Qualifications

• Previous experience within a Managed Services Provider (MSP)
• Backup Technologies, including Commvault, Veaam, Backup Exec
• Network and Windows Security
• Anti-Virus Technologies, including Symantec, Trend, Sophos
• Linux / Unix

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities