Lead AI Solutions Consultant

Summary

Join Braze as an AI Solutions Architect, a critical individual contributor role working closely with the Sales team. You will educate enterprise customers on Braze's product, set up and run proofs-of-concept, and lead highly technical discussions. You will also build consultative relationships with stakeholders, showcasing how reinforcement learning transforms customer lifecycle marketing. Responsibilities include representing Braze's capabilities to prospects, leading technical discussions, executing demos and proofs of concept, serving as a primary instructor for AI Academy programs, and acting as a thought leader. You will maintain a deep understanding of competitive technologies and collaborate cross-functionally. The role involves up to 20% travel. Braze offers competitive compensation, benefits, and a collaborative culture.

Requirements

• People person: You are experienced working directly with enterprise customers and develop strong, consultative relationships.  You lead with curiosity and have deep empathy for customers
• An engaging presenter: You are an enthusiastic and engaging presenter, with the ability to communicate effectively with a wide range of stakeholders
• An expert in machine learning: You have a solid grasp of machine learning, including a familiarity with reinforcement learning
• Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer’s solution
• A strong collaborator: You can persuade and influence others
• Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
• Structured and organized: You can structure a plan, align stakeholders, and see it through to execution
• A problem solver: you are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution
• Must be fluent in English, both written and verbal

Responsibilities

• Represent Braze’s product and capabilities to our top prospects
• Lead technical discussions on our cutting-edge data science and answering technical questions
• Execute demos and proof of concepts, including facilitating integration, delivering results & insights
• Serve as a primary instructor for our AI Academy programs, a 1-day interactive workshop to teach artificial intelligence concepts through guided exercises and discussion
• Serve as a thought leader, evangelizing the benefits of AI testing & reinforcement learning
• Maintain deep understanding of competitive and complementary technologies and vendors and how to position Braze in relation to them
• Collaborate cross-functionally (e.g., product, engineering) to continuously improve Braze’s products and externally facing materials
• Support other team members across functions to develop their expertise and to inform future Braze product development
• Up to 10-20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend