Plivo is hiring a
Lead Business Analyst

Summary

The job is for a Product Operations role at Plivo, a cloud communications platform. The role involves designing SOPs, data analysis, problem-solving, fraud detection, and working with various teams. The candidate should have a bachelor's degree in engineering, 4 years of experience in a similar role, and proficiency in SQL, Excel, and dashboarding tools.

Requirements

• Bachelor’s degree in engineering is preferred
• Minimum of 4 years of experience in a similar role within a tech or SaaS company or A leading data analytics Firm
• Data analysis background, Hands-On with SQL and MS-Excel / Google Sheets with an Excellent verbal and written communication skills is a must

Responsibilities

• Design and define SOPs and tracker for compliance programs
• Train larger teams on SOPs established
• Solid problem solving. Know basic scripting, use LLMs, low-code/no-code tools to be able to automate day-to-day work, run experiments, etc
• Ability to run parallel programs and manage critical threads
• Hands-on with GSheets, Excel, SQL, Dashboarding – Pull out data, figure out anomalies, move the needle
• Work with product marketing to ensure product documentation is up to date
• Proactively identify and address fraud, phishing on the platform
• Work with sales and support teams to unblock their day-to-day operations with respect to product
• Ability to work in a fast-paced and dynamic environment

Preferred Qualifications

• Candidates with experience in doing data analysis using Python or R will be preferred
• Experience with dashboarding tools like Tableau, Quicksight etc. is a plus

Benefits

• Remote First Culture
• Home office Infra Allowance
• Industry-leading compensation and benefits
• Premium Healthcare/Wellness benefits for Employee and Family
• Open culture and working with a young and dynamic team
• Career advancement opportunities
• Generous vacation policy leading to great work life balance