Quality Assurance Analyst, Business Technology

Summary

Join our Business Technology Team as a highly skilled Senior Quality Assurance (QA) Analyst, working alongside Business System Analysts, Developers, and Admins to deliver quality products. You'll bring extensive experience in manual testing, expertise in Salesforce, NetSuite/ERP systems, and strong familiarity with the Lead to Cash process.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Significant experience in Quality Assurance, with a focus on manual testing
• Proficiency in Salesforce and NetSuite/ERP systems, with preferred knowledge of the Lead to Cash process
• Strong ability to analyze requirements and convert them into comprehensive test plans and methodologies
• Experience using Jira or similar defect tracking and project management tools
• Experience with QA methodologies, test planning, and execution in an agile or waterfall development environment
• Solid understanding of QA methodologies and hands-on experience with test planning and execution in both agile and waterfall environments
• Highly detail-oriented with excellent organizational skills to manage multiple testing cycles simultaneously
• Strong verbal and written communication, with the ability to collaborate effectively across technical and non-technical teams
• Ability to shift priorities and adapt to changing project demands
• Detail-oriented, organized, and able to manage multiple testing cycles simultaneously
• Ability to work autonomously and take ownership of QA processes
• Familiarity with API testing and tools like Postman

Responsibilities

• Perform detailed manual testing for enterprise systems, particularly Salesforce and NetSuite/ERP platforms, ensuring business processes like Lead to Cash are fully functional and reliable
• Create and manually execute comprehensive test cases, plans, and scripts to ensure the quality and functionality of Salesforce and Netsuite/ERP Changes
• Define and execute a comprehensive testing strategy. Develop test cases, plans, and scripts based on system requirements, including regression, functional, integration, and performance testing
• Identify areas for automation and, if applicable, contribute to the automation of test cases
• Provide quality reports with recommendations for improvement
• Work closely with business analysts and developers to understand and review system requirements and acceptance criteria to identify testing needs early in the SDLC
• Research and establish testing methodologies to improve the overall quality assurance process
• Operate autonomously within the Enterprise Systems team, managing your QA tasks, deadlines, and quality deliverables with minimal supervision
• Maintain organized documentation/tracking of test cases, results, and defect tracking