Lead Ex Solution Strategist

Summary

Join Fullstory as an experienced Employee Experience (EX) Solution Strategist and contribute to developing and launching impactful employee experience solutions. You will be a thought leader, driving Fullstory's adoption and implementation within organizations to enhance their digital workplaces. Responsibilities include developing go-to-market strategies, collaborating with cross-functional teams, working with partners, and acting as a trusted SME for customers. A significant portion of the role involves client interaction, solution selling, and pre/post-sales support. The position requires extensive experience in strategic employee experience roles and a strong understanding of the employee experience landscape. Fullstory offers a remote-first work environment, flexible paid time off, sponsored benefit packages, professional development opportunities, and a supportive work culture.

Requirements

• 8+ years of experience in a strategic employee experience role, ideally involving employee experience or digital workplace solutions
• Strong understanding of the employee experience landscape, including key challenges, trends, and technologies
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Willingness and ability to work in a quota-carrying sales and renewals role
• Proven track record of success interacting with customers in a pre / post sales capacity

Responsibilities

• Drive Fullstory's growth in the employee experience market by developing and executing go-to-market strategies, including market analysis, target audience identification, and compelling messaging that resonates with key decision-makers
• Collaborate effectively with cross-functional teams (product, engineering, partnerships, marketing, and sales) to ensure seamless solution launches, ongoing product development aligned with customer needs, and achievement of shared business objectives
• Identify and capitalize on high-potential opportunities within Fullstory's existing customer base and target new accounts through data-driven propensity analysis, proactive outreach, relationship building, and effective pipeline management
• Define and execute winning sales and deployment strategies that encompass developing customized proposals, delivering persuasive presentations, negotiating enterprise-level deals, and consistently exceeding revenue targets to expand Fullstory's market share
• In terms of customer lifecycle, this role acts as a trusted advisor by building strong relationships with C-level executives and key stakeholders across various departments (IT, HR, etc.) to understand their unique employee experience challenges and demonstrate the value of Fullstory in addressing them

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need