Lead Product Analyst

Summary

Join Cleo as a Lead Product Analyst in the payments collections team and leverage data to drive net profitability at a rapidly growing UK startup. You will play a key role in defining and prioritizing the team's roadmap to build a best-in-class payments processing engine. Responsibilities include conducting deep-dive analysis, defining key metrics, working with cross-functional teams, and conducting A/B testing. This role requires experience in quantitative analysis, SQL, and data-driven strategy. Cleo offers a competitive compensation package, hybrid work model, clear progression plan, and various benefits including private medical insurance, generous paid time off, and professional development opportunities.

Requirements

• Be a system thinker: Approach problems, opportunities, and challenges by understanding the interconnected components of a payments ecosystem
• Have multiple years of experience doing quantitative analysis within a digital product environment
• Have solid SQL experience. Know how to dig deep through various data sources to find insights
• Have a demonstrated history of helping drive team strategy through helping build roadmaps and prioritising initiatives
• Have a proven track record of proactively optimising processes through data-led insights
• Be comfortable with defining metrics from scratch and creating dashboards
• Be familiar with conducting large-scale A/B experiments

Responsibilities

• Conduct deep-dive analysis of the payments ecosystem to identify the highest impact areas for growth
• Dig deep into our user behaviour and payments data to conduct root cause analysis on unexpected metric movements
• Define key payments-related metrics and track KPIs to assess the efficiency of our payments platform
• Work alongside our engineering, product, and data science partners to build a best-in-class payments intelligence
• Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metrics
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

Preferred Qualifications

• Be familiar with payment systems and in particular with US payment rails (e.g. ACH)
• Have experience working with third party data (either with payments processors, risk engines, or data aggregators)

Benefits

• A competitive compensation package (base + equity). This is an AX4 position as described in our public skills framework - The band for this role is £90K-£113K
• Work at a fast-growing UK startup, backed by top VC firms - Sofina, Balderton, EQT Ventures - that still has a sense of its values
• A clear progression plan. We want you to keep growing. You will always have a clear development plan, built using our skills framework, and a people-manager who works hard to help you on that journey
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come in whichever days work best!
• Performance reviews every 8 months, with generous pay increases and equity top-ups for high performers
• Private Medical Insurance, dental cover, life assurance
• 25 days annual leave + 1 additional day for every year you spend at Cleo (+ public holidays)
• 6% employer-matched pension
• 1 month paid sabbatical after 4 years at Cleo
• Enhanced parental leave
• Access to Learnerbly, Reforge, and other L&D portals
• Online mental health support via Spill
• We'll pay for your OpenAI subscription
• Regular socials and activities, online and in-person