Lead Product Analyst

Summary

Join Cleo, a fast-growing fintech unicorn, as a Lead Product Analyst in our payments collections team. You will leverage data to drive net profitability, define key metrics, and optimize our payments engine. This role involves deep-dive analysis, root cause analysis, A/B testing, and collaboration with engineering, product, and data science teams. You will play an instrumental role in shaping the team's short-term and long-term roadmaps. This is a unique opportunity to maximize profitability and grow alongside a rapidly scaling company. The position offers a competitive compensation package, flexible work arrangements, and a supportive work environment.

Requirements

• Be a system thinker: Approach problems, opportunities, and challenges by understanding the interconnected components of a payments ecosystem
• Have multiple years of experience doing quantitative analysis within a digital product environment
• Have solid SQL experience. Know how to dig deep through various data sources to find insights
• Have a demonstrated history of helping drive team strategy through helping build roadmaps and prioritising initiatives
• Have a proven track record of proactively optimising processes through data-led insights
• Be comfortable with defining metrics from scratch and creating dashboards
• Be familiar with conducting large-scale A/B experiments

Responsibilities

• Conduct deep-dive analysis of the payments ecosystem to identify the highest impact areas for growth
• Dig deep into our user behaviour and payments data to conduct root cause analysis on unexpected metric movements
• Define key payments-related metrics and track KPIs to assess the efficiency of our payments platform
• Work alongside our engineering, product, and data science partners to build a best-in-class payments intelligence
• Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metrics
• Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase

Preferred Qualifications

• Be familiar with payment systems and in particular with US payment rails (e.g. ACH)
• Have experience working with third party data (either with payments processors, risk engines, or data aggregators)

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. This role offers £90K-£113K per annum
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme