CareHarmony is hiring a
Lead Triage Nurse

Summary

The Lead Triage RN at CareHarmony is responsible for helping develop best practices for telephonic triage of complex patients, conducting thorough assessments, identifying patient concerns, addressing acute clinical concerns, participating in quality improvement activities, developing resources and training materials, planning continuing education programs, and more. The role requires an innovative mindset, robust clinical knowledge, extensive experience in telephonic triage, excellent customer service skills, organizational skills, verbal and communication skills, professional presence, teamwork, a multistate/compact nursing license, at least five years of professional experience in nursing with experience in Triage, and leadership experience preferred.

Requirements

• Innovative mindset, driven to change how patients manage their health
• Robust clinical knowledge
• Extensive experience in telephonic triage
• Ability to quickly determine appropriate level of care based off clinical assessment
• Ability to navigate multiple technological platforms
• Excellent attention to detail
• Excellent customer service skills
• Excellent organizational skills
• Excellent verbal and communication skills
• Excellent professional presence when dealing with colleagues, clients and patients
• Ability to function cohesively within a team

Responsibilities

• Conduct thorough telephonic assessments
• Identify and address patient concerns
• Address acute clinical concerns with close collaboration with the patient’s providers
• Participate and support departmental quality improvement activities and projects
• Develop resources, training and materials for staff and patients
• Plan and conduct continuing education programs
• Assist in developing protocols and defining best practice in telephonic triage during and after business hours
• Participate in Innovation team projects
• Develop On-Call team
• Manage On-Call staff members
• Ensure excellent quality of care provided during on-call and triage interactions
• Foster relationships within the team to ensure the CareHarmony culture is positive and supportive

Benefits

• Health Benefits (core medical, dental, vision)
• 401k with company match
• Paid Holidays
• Paid Time Off (PTO)
• Sick Time Off (STO)