Lead UX Writer/Content Designer

Summary

Join Moniepoint, a rapidly growing financial services platform, as a UX Writer! You will lead content strategy across multiple products, ensuring a consistent and intuitive user experience. Collaborate with various teams to develop content guidelines, integrate content into product design, and drive content innovation. You will also mentor team members and ensure content aligns with SEO and broader marketing strategies. This role requires a degree in a relevant field, a strong portfolio showcasing user-focused content, and experience in UX writing best practices and people management. Moniepoint offers a supportive culture, learning opportunities, and competitive compensation including pension, health insurance, and an annual bonus.

Requirements

• Education: degree in languages, Human-Computer Interaction, Psychology, Sociology, or something equally cool
• You're a wordsmith with a portfolio that showcases your knack for user-focused content
• Excellent verbal communication and presentation skills
• Experience directly establishing and optimising best practices for UX writing
• Experience managing people
• Familiarity with UX design principles

Responsibilities

• Lead content strategy: take ownership of the overall content strategy across Moniepoint’s products, ensuring all written communication supports a consistent and intuitive user experience
• Develop guidelines & standards: establish and maintain content guidelines, tone of voice, and best practices to ensure consistency and clarity across all platforms
• Collaborate cross-functionally: work closely with UX/UI designers, product managers, engineers, and marketing teams to integrate content seamlessly into product design and development
• Content leadership: provide direction and leadership for the creation and delivery of UX content, ensuring it aligns with user needs, business objectives, and brand identity
• Drive content innovation: identify opportunities to innovate and improve content strategies, ensuring the product’s copy is both functional and engaging for both the Nigerian and UK financial services markets
• Content audits & optimisation: lead content audits to continuously improve the effectiveness of our communications, informed by user testing, analytics, and research
• Ensure accessibility & inclusivity: champion best practices for accessible and inclusive content to ensure the product meets the needs of all users
• Mentor & guide: provide guidance to team members, fostering a culture of continuous learning and improvement in content creation
• SEO & content marketing strategies: ensure content aligns with SEO and broader content marketing strategies to drive growth and engagement
• Design systems familiarity: ensure content integrates smoothly with design systems, contributing to a consistent and user-friendly product experience

Preferred Qualifications

A friendly and collaborative spirit is highly valued

Benefits

• Attractive salary
• Pension
• Health insurance
• Annual bonus
• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks