Underdog Fantasy is hiring a
Lead VIP Host, Remote - United States

Summary

The job description is for a VIP Host role at Underdog, a fast-growing sports gaming company. The role involves building and nurturing relationships with the most engaged players, driving the success of the premier VIP engagement program, and overseeing all aspects of player relationships. The candidate should have a minimum of 4 years of experience in a customer-facing role, such as Sales, Account Management or within the Retail or Restaurant Industry, and a minimum of 3 years of account management experience.

Requirements

• Minimum of 4 years of experience in a customer-facing role, such as Sales, Account Management or within the Retail or Restaurant Industry
• Minimum of 3 years of account management experience

Responsibilities

• Build and nurture relationships with our most engaged players
• Drive the success of our premier VIP engagement program
• Grow and establish a strong VIP user base in California
• Build customer loyalty with users in the state
• Gather and analyze player activity and feedback to support platform improvements and identify new opportunities
• Oversee all aspects of player relationships, including organizing local events, maintaining regular communication, and handling any escalations
• Implement all VIP policies and guidelines, with a strong emphasis on responsible gaming practices

Benefits

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents