Remote Lead VIP Host

Summary

Join us at Underdog, a fast-growing sports gaming company, as a VIP Host to build and nurture relationships with our most engaged players, driving the success of our premier VIP engagement program.

Requirements

• Minimum of 4 years of experience in a customer facing role, such as Sales, Account Management or within the Retail or Restaurant Industry
• Minimum of 3 years of experience with account management
• Excellent communication and interpersonal skills
• Strong analytical skills to make informed decisions based on data and trends
• Passionate about sports and gaming
• Ability to travel within your assigned state and work nights and weekends
• Must be located in South Carolina or willing to relocate

Responsibilities

• Build and nurture relationships with our most engaged players
• Grow and establish a strong VIP user base in South Carolina, and build customer loyalty with users in the state
• Gather and analyze player activity and feedback to support platform improvements and identify new opportunities
• Oversee all aspects of player relationships, including organizing local events, maintaining regular communication, and handling any escalations
• Implement all VIP policies and guidelines, with a strong emphasis on responsible gaming practices

Preferred Qualifications

• Corporate level account management experience
• Experience in the sports, gaming or entertainment industry

Benefits

• Unlimited PTO
• 16 weeks of fully paid parental leave
• $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents