Lead Visual Designer

Summary

Join Thoughtworks, a pioneer in integrating experience design with agile software delivery, and become a key player in transforming how our clients work. You will actively participate in designing and delivering technology projects, creating new digital products and services. Collaborate with cross-functional teams to produce various experience design deliverables, including journey maps, prototypes, and design systems. You will lead research activities, facilitate workshops, and make strategic design decisions. The role requires strong communication skills to manage client expectations and mentor teammates. Thoughtworks offers a supportive environment with opportunities for professional development and growth.

Requirements

• You're well versed in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines
• You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc
• Has experience with Lean Inception
• You bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team
• You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables
• A keen interest in helping others grow in their design skills and capabilities
• You can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way
• A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others
• A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design
• Please share a portfolio link that showcases your expertise in digital products – web and mobile

Responsibilities

• Has experience with wireframes and is capable of designing high-fidelity prototypes using Figma, and will serve as a hands-on technical reference
• Play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services
• Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems
• Facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level
• Apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to your client and teammates
• Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers
• Ensure that project scope, risks and updates are regularly assessed and communicated
• Balance client and Thoughtworker expectations by clearly communicating experience design deliverables
• Extend your expertise to teammates by providing on-the-job training and support on all aspects of experience design methods and tools
• Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more

Preferred Qualifications

Enterprise / SaaS experience in your field is preferred

Benefits

• There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you
• Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow