Learning and Development Manager

Summary

Join Field Nation as a Learning and Development Manager to design, deliver, and optimize training solutions for the Customer Success team, buyers, and partners. You will manage the Learning Management System (LMS), create engaging learning content, and collaborate with cross-functional teams. Responsibilities include developing data-informed learning strategies, defining learning objectives and metrics, administering the LMS, and delivering training sessions. You will analyze training data, collaborate with other teams, and stay current on learning trends. This role requires 4+ years of experience in customer education or training, ideally in SaaS or tech, and strong skills in instructional design, adult learning principles, and LMS platforms. Field Nation offers unlimited paid time off, an annual vacation bonus, individualized growth plans, and competitive benefits.

Requirements

• 4+ years in customer education, instructional design, or training, ideally in SaaS or tech
• Proven ability to independently design, implement, and optimize learning initiatives, evidenced by a history of exceeding established training goals and objectives
• Strong understanding of adult learning principles and eLearning methodologies
• Proficiency with LMS platforms and content creation tools (e.g., video, interactive learning). Preferably Seismic
• Excellent written and verbal communication skills; ability to simplify complex topics
• Experience using data to evaluate and improve training effectiveness
• Strong project management skills and ability to manage multiple priorities

Responsibilities

• Develop and execute scalable, data-informed learning strategies that align with the customer journey and broader business objectives
• Own the end-to-end training lifecycle, including needs assessment, instructional design, content delivery, measurement, and continuous improvement
• Define learning objectives and performance metrics for internal teams and external customers to ensure training effectiveness
• Administer and optimize the Learning Management System (LMS), ensuring seamless user experiences, effective content management, and ongoing system performance analysis
• Design and develop engaging, multi-format learning content (e.g., videos, webinars, documentation) aligned with adult learning principles and brand standards
• Deliver live virtual training sessions, onboarding experiences, and feature-focused workshops that drive product adoption and customer success
• Analyze feedback and training data to assess program effectiveness, refine content, and demonstrate ROI
• Collaborate cross-functionally with Product Marketing, Implementation, Digital Marketing, and Customer Experience teams to ensure training supports go-to-market strategies and consistent messaging
• Act as a strategic partner and internal advisor on learning best practices, LMS use, and enablement initiatives
• Stay current on learning trends, tools, and SaaS enablement strategies to continuously enhance program impact and learner engagement

Benefits

• Unlimited paid time off
• Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems