Summary

Join Practising Law Institute (PLI) as a Legal Accreditation Coordinator and play a key role in managing and responding to continuing education (CE) credit-related customer inquiries. The successful candidate will work closely with the Continuing Education Technical Solutions Manager, provide technical support to customers, assist in performing accreditation research projects, maintain knowledge of MCLE rules and requirements, troubleshoot systems issues, propose solutions, develop expertise in Salesforce, build reports, and participate in testing new features.

Requirements

Outstanding written communication skills
Must possess tact and professionalism in both interpersonal and written communications
2-3 years of customer support experience and experience with client relationship management CRM tools, Salesforce preferred
2-3 years’ experience in a business-to-business, professional services environment. Experience with mandatory continuing education (CE) requirements or accreditation preferred
Strong Microsoft Office Skills (Outlook, Excel, SharePoint, OneNote, etc.)
Basic HTML skills and experience with editing webpages preferred. Experience with content management systems (CMSs) a plus
Current knowledge of Generative AI uses, applications, and risks
College degree or equivalent

Responsibilities

Respond efficiently, professionally, and tactfully to PLI's customers' credit-related inquiries
Assist the Technical Customer Resolution Manager in creating reports on inquiries for analysis
Troubleshoot and document business systems and multimedia-related issues related to customer experience and credit inquiries
Assist in creating customer-facing information resources and updating internal resources, including KB articles and FAQ pages
Work with the Technical Customer Resolution Manager to understand and implement best practices for leveraging generative AI in customer service and creating informational resources
Assist in guiding colleagues on handling routine credit-related inquiries and offer training to address the inquiries
Participate in projects to develop technical customer service solutions
Assist the Technical Customer Resolution Manager with accreditation and reporting tasks as needed

Benefits

Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Flexible hybrid remote/in-person scheduling for most roles
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives
One-time $500 Home Office Allowance
Gym/Wellness Allowance of up to $300 each calendar year

Practising Law Institute is hiring a Legal Accreditation Coordinator