Remote Legal Accreditation Coordinator

Summary

Join Practising Law Institute (PLI) as a Legal Accreditation Coordinator and play a key role in managing and responding to continuing education (CE) credit-related customer inquiries. The successful candidate will work closely with the Continuing Education Technical Solutions Manager, provide technical support to customers, assist in performing accreditation research projects, maintain knowledge of MCLE rules and requirements, troubleshoot systems issues, propose solutions, develop expertise in Salesforce, build reports, and participate in testing new features.

Requirements

• Outstanding written communication skills
• Must possess tact and professionalism in both interpersonal and written communications
• 2-3 years of customer support experience and experience with client relationship management CRM tools, Salesforce preferred
• 2-3 years’ experience in a business-to-business, professional services environment. Experience with mandatory continuing education (CE) requirements or accreditation preferred
• Strong Microsoft Office Skills (Outlook, Excel, SharePoint, OneNote, etc.)
• Basic HTML skills and experience with editing webpages preferred. Experience with content management systems (CMSs) a plus
• Current knowledge of Generative AI uses, applications, and risks
• College degree or equivalent

Responsibilities

• Respond efficiently, professionally, and tactfully to PLI's customers' credit-related inquiries
• Assist the Technical Customer Resolution Manager in creating reports on inquiries for analysis
• Troubleshoot and document business systems and multimedia-related issues related to customer experience and credit inquiries
• Assist in creating customer-facing information resources and updating internal resources, including KB articles and FAQ pages
• Work with the Technical Customer Resolution Manager to understand and implement best practices for leveraging generative AI in customer service and creating informational resources
• Assist in guiding colleagues on handling routine credit-related inquiries and offer training to address the inquiries
• Participate in projects to develop technical customer service solutions
• Assist the Technical Customer Resolution Manager with accreditation and reporting tasks as needed

Benefits

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year