Aeris Communications is hiring a
Level 1 Support Engineer

Summary

The job is for a Level 1 Support Engineer at Aeris, an IoT company. Responsibilities include coordinating maintenance activities, handling customer technical issues, troubleshooting, creating reports, and working in 24/7 shifts. Requirements include a telecom university degree, Linux and SQL knowledge, IP communication skills, English proficiency, mobile telecom networks knowledge, scripting skills, quick reaction ability, good communication skills, perseverance, analytical thinking, and other soft skills.

Requirements

• Finished school – Graduated from telecom university is a plus
• Availability to work in 24/7 shifts
• Good knowledge of Linux and SQL databases
• Good knowledge of IP communication - CCNA or similar certification is a plus
• Proficiency in English
• Knowledge of mobile telecom networks is a plus
• Knowledge of scripting (Python, BASH) is a plus
• Ability to react quickly, also very good communication and collaboration skills
• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence
• Analytical technical thinking

Responsibilities

• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs
• Be the single point of contact for our customers technical issues
• Receive, acknowledge and work on trouble tickets raised by our customers and partners
• Create, monitor and follow-up escalation tickets to second level teams when necessary
• Monitor and react to events generated by the nodes, applications and systems
• Create and deliver reports and dashboards of KPIs