Remote Tier 1 Support Engineer
AVOXI
πRemote - Worldwide
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Job highlights
Summary
The Tier 1 Support Engineer role at AVOXI involves customer-facing work, learning industry-standard tools, and troubleshooting in VOIP telephony environments. The ideal candidate should be solution-minded, self-driven, a lifelong learner, and high energy. Required skills include a desire to learn and technical aptitude for problem-solving. Preferred qualifications include contact center experience, customer-facing experience, SaaS/Software as a Service troubleshooting, B2B/Enterprise level mission-critical software experience, telecommunications (SIP), and IP communication analysis through Wireshark. The candidate should have 0-3 years of experience and a college degree is preferred.
Requirements
- Solution minded / Problem Solver
- Self-driven
- Lifelong learner
- High energy
- Uses data to make decisions
Responsibilities
- Work with clients on overcoming cases within the AVOXI product line
- Onboard new customers through our proprietary application
- Learn how to use industry-standard tools
- Get exposure to telephony troubleshooting with our carriers in VOIP telephony environments
Preferred Qualifications
- Contact Center Experience
- Customer facing experience
- SaaS / Software as a Service troubleshooting
- B2B / Enterprise level mission-critical software experience
- Telecommunications (SIP)
- IP communication analysis through Wireshark
Benefits
- Competitive Salary
- Holiday meals and celebration lunches
- Opportunities for development and growth in a fast-paced global company
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Please let AVOXI know you found this job on JobsCollider. Thanks! π