Tier 1 Support Engineer

Summary

The Tier 1 Support Engineer role at AVOXI involves customer-facing work, learning industry-standard tools, and troubleshooting in VOIP telephony environments. The ideal candidate should be solution-minded, self-driven, a lifelong learner, and high energy. Required skills include a desire to learn and technical aptitude for problem-solving. Preferred qualifications include contact center experience, customer-facing experience, SaaS/Software as a Service troubleshooting, B2B/Enterprise level mission-critical software experience, telecommunications (SIP), and IP communication analysis through Wireshark. The candidate should have 0-3 years of experience and a college degree is preferred.

Requirements

• Solution minded / Problem Solver
• Self-driven
• Lifelong learner
• High energy
• Uses data to make decisions

Responsibilities

• Work with clients on overcoming cases within the AVOXI product line
• Onboard new customers through our proprietary application
• Learn how to use industry-standard tools
• Get exposure to telephony troubleshooting with our carriers in VOIP telephony environments

Preferred Qualifications

• Contact Center Experience
• Customer facing experience
• SaaS / Software as a Service troubleshooting
• B2B / Enterprise level mission-critical software experience
• Telecommunications (SIP)
• IP communication analysis through Wireshark

Benefits

• Competitive Salary
• Holiday meals and celebration lunches
• Opportunities for development and growth in a fast-paced global company