Licensed LPN/LVN

Summary

Join RPM Healthcare as an RPM 365 Care Coach and make a difference in patient lives. You will engage patients, track and analyze their health data, provide education, and encourage adherence to care plans. This role requires a current nursing license in New York and proficiency with technology. You will be the primary contact for patients on the RPM365 platform, assisting with device setup and app connectivity. The position offers a competitive salary, performance bonuses, and a remote work schedule. Opportunities for advancement are available within the company.

Requirements

• Active nursing license in New York (having a compact/multistate is ideal)
• Knowledge of chronic conditions and related monitoring devices
• Proficiency with technology, computer platforms, and smartphones
• Strong verbal/written communication skills
• Comfortable with patient outreach and engagement
• Highly organized, detail-oriented, and team-focused
• Independently motivated
• Comfortable spending the majority of your workday engaging with patients over the phone providing support, education and guidance

Responsibilities

• Serve as the primary contact for patients on the RPM365 platform
• Assist with device setup and app connectivity
• Engage with patients to ensure adherence to care plans
• Schedule monthly check-ins and monitor patient data
• Educate patients through shared resources
• Notify healthcare providers of critical alerts
• Attend virtual team meetings for updates

Preferred Qualifications

• Experience in telehealth, patient monitoring, education, or customer service
• Additional language skills are a plus

Benefits

• Salary: $45,000-$49,000 (DOE) + performance bonuses
• Schedule: Mon-Fri, 9:00 AM - 5:00 PM (Remote)
• PTO, sick leave, holidays, health insurance, 401(k)
• Paid remote training provided
• Opportunities for advancement within the company