Licensed Vocational Nurse

Summary

Join Harbor Health as an LVN in our fully remote call center, delivering high-quality care through advanced clinical support and care coordination. You will manage medication refills, address complex lab results and member questions, and act as a liaison between members and providers. Collaborate with a team of CMAs and RNs to ensure seamless care transitions. This role requires strong clinical expertise, communication skills, and proficiency with EHR systems. Harbor Health offers a competitive salary and benefits package, professional development opportunities, and a collaborative work environment.

Requirements

• Licensed Vocational Nurse (LVN) with active state licensure
• 2+ years of clinical experience
• Strong understanding of clinical workflows, medical terminology, and nursing protocols
• Proficiency with EHR systems and triage tools
• Excellent critical thinking, communication, and interpersonal skills

Responsibilities

• Manage medication refill requests, ensuring accuracy and timely processing
• Address complex abnormal lab results, providing clear instructions, follow-up steps, and escalation when necessary
• Handle complex member questions, using clinical expertise to provide actionable solutions
• Respond to calls from specialists, acting as a liaison between members, providers, and the care team to ensure continuity of care
• Facilitate care coordination for members with chronic conditions or those requiring multi-specialty care
• Provide real-time support for member concerns, leveraging your nursing knowledge to deliver clear and empathetic guidance
• Collaborate with CMAs, RNs, and other team members to ensure high-quality care outcomes
• Document all clinical interactions and care plans in the EHR system with precision

Preferred Qualifications

• Prior experience in a healthcare call center or telehealth
• Comfort and experience working fully remote

Benefits

• Competitive salary and benefits package
• Professional development and growth opportunities
• Opportunity to create and shape behavioral health integration within our innovative care model
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• A transparent and unique culture