Licensing Administrator

Summary

Join Nintex's software license management division in Kuala Lumpur as an experienced administrator. This remote role requires processing renewals, provisioning licenses, updating server names, and ensuring excellent customer service. You will maintain accurate contract and asset records in Salesforce, handle license fulfillment for all Nintex products, and oversee order and licensing processes. Fluency in English is essential, and attention to detail is crucial. This position offers a flexible work environment and various benefits, including paid time off, wellness programs, parental leave, and global gratitude days.

Requirements

• High attention to detail
• Ability to process a large volume of information accurately and quickly
• Computer literacy is a must
• Fluency in English (both written and spoken) required
• Must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field
• At least 1 year of working experience in the related field

Responsibilities

• Responsible for the creation and fulfilment of software license keys and ensuring that accurate contract & asset records are maintained in our system of record (Salesforce)
• Responsible for the license fulfilment for all Nintex products to customers and partners
• Responsible for overseeing order and licensing for our renewals and NET NEW process, ensuring all orders processed are in line with company policy and well documented
• Ensuring the correct level of service entitlements are recorded and issued to customers & partners
• Assisting customers with access to Nintex Customer Central (Customer portal)
• Providing a high level of customer service to our users

Preferred Qualifications

• Understanding of servers and IT infrastructure a plus
• Experience with Salesforce CRM is an added advantage
• Proficiency with MSFT office products
• Experience in high pace, fast growth environments

Benefits

• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Paid parental leave
• Global Gratitude and Recharge Days
• Meaningful peer recognition and awards
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community