Canonical is hiring a
Linux Desktop Support Engineer in Worldwide

Summary

The job is for a Desktop Support Engineer at Canonical, focusing on providing technical support and engineering solutions to enterprise customers adopting Ubuntu and Open Source. The role requires knowledge in various areas such as Linux desktop, networking, open source software, and more.

Requirements

• BA/BS degree in Computer Science or related technical field
• Open source experience
• Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
• Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
• Familiarity with Debian or Snap packaging
• Experience with GNOME, GTK, Python, or C
• Experience with or willingness to learn new technologies, including Snaps, WSL and others
• Ability to speak English fluently
• Excellent communication skills and extensive experience in customer-facing positions
• High motivation, ability to multi-task and follow-up reliably on commitments
• Ability to travel

Responsibilities

• Provide exceptional technical support and engineering solutions to help customers with Ubuntu and rest of the Open Source
• Apply knowledge of Linux desktop, applications, authentication and security
• Demonstrate knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
• Act as the technical authority and utilise experience with popular open source software
• Provide advice on deployed architecture, implementing solutions for complex problems
• Debug Ubuntu Desktop issues and contribute code to help fix them
• Communicate regularly with the customer team about ongoing issues