Linux Platform Support Specialist - Entry Level

Summary

Join ServerHub, a fast-growing global hosting provider, as a Platform Support Specialist. You will manage the ticketing queue, troubleshoot customer issues, and collaborate with internal teams to ensure smooth operations. This role requires basic Linux and IaaS knowledge, experience with cPanel, and familiarity with troubleshooting tools. You'll work remotely in the Central Time Zone and receive paid sick leave, vacation leave, employee care packages, and the opportunity to earn up to $600 USD per month. ServerHub offers a supportive team environment and growth opportunities within a rapidly expanding INC 500 company.

Requirements

• Basic knowledge of Linux and IaaS concepts
• Experience with cPanel (DNS records, PTR, MX, A records)
• Familiarity with troubleshooting tools like Ping, Traceroute, and memory checks
• Understanding of IP networking, VPNs, DNS, and firewalls
• Hands-on experience with Control Panels (KVM/VPS) for service management

Responsibilities

• Handle and update customer support tickets in a timely manner
• Troubleshoot Linux-based systems (Ubuntu, CentOS), Apache, Nginx, MySQL, and more
• Work with internal teams to improve platform stability and performance
• Provide valuable feedback to help shape product decisions
• Meet performance goals and KPIs in a fast-paced, global environment

Preferred Qualifications

• Scripting experience (Ruby, Python, Bash, PHP, Go)
• Knowledge of tools like Docker, Kubernetes, and monitoring platforms (Prometheus, DataDog, etc.)
• Familiarity with web hosting technologies and backup tools (Puppet, Chef)

Benefits

• Earn up to 400-600 USD a month
• Paid Sick leave and Vacation Leave
• Employee Care Packages
• Fully Work From Home position