Linux Support Engineer

Summary

Join Voltage Park, a cloud provider offering transparent GPU access, as a Linux Support Engineer. This full-time, remote position requires working four 10-hour shifts, including weekends. You will resolve escalated customer technical issues, collaborate with internal teams, improve customer experience, manage projects, and be on-call. The ideal candidate possesses strong Linux sysadmin, scripting, and communication skills, along with problem-solving abilities. No sponsorship is available for this role.

Requirements

• Command line level linux sys administration experience
• Scripting experience using Bash, Python, or Javascript
• Ability to empathize with customers
• Excellent English verbal and written communication skills
• Demonstrated ability to problem-solve independently
• Attention to detail – you sweat the small stuff
• Experience delivering complex technical systems or processes 0 to 1
• Ability to work Saturdays and Sundays

Responsibilities

• Solve escalated technical issues with customers via email and the occasional phone or video calls
• Collaborate closely with Success, Product, Engineering and other teams to resolve issues for our customers
• Work with Voltage Park product and engineering to develop content and features that empower Voltage Park customers to resolve their own issues
• Identify and implement improvements to the Voltage Park customer experience
• Juggle multiple responsibilities across different support functions
• Manage high-impact cross-functional projects
• Be on-call for urgent system incidents

Preferred Qualifications

• Experience setting up and administering SLURM/Kubernetes
• Cloud support experience
• AI training experience
• Project management experience
• Startup experience
• Datacenter support experience

Benefits

• Full-time, remote position
• Schedule will be four 10-hour shifts