Live Chat and Email Support Agent

Summary

Join our fully remote customer service team and enjoy a stable, pandemic-proof job with weekly pay and benefits! As a Live Chat Agent, you'll handle customer inquiries, convert chats into sales, and provide exceptional support. We offer a flexible shifting schedule, predominantly during US business hours. This role requires at least two years of customer service experience, excellent English communication skills, and a suitable work-from-home setup. We provide paid time off, HMO coverage, paid training, and opportunities for career growth. While we don't offer all government-mandated benefits, our team pays them voluntarily.

Requirements

• At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses
• Remote work ready: Stable high-speed internet with backup. (Minimum of 10 Mbps)
• Remote work ready: Computer (laptop or desktop) with the following recommended specs
• Remote work ready: QUAD-CORE CPU at least 2.5 GHz or higher
• Remote work ready: RAM 16GB or HIGHER
• Remote work ready: 1GB GPU
• Remote work ready: At least 110 GB SSD for your drive C
• Remote work ready: Dual monitor with at least 1920 x 1080 display resolutions
• Remote work ready: Headset with mic and webcam for meetings
• Remote work ready: Focused workspace
• Above average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

Responsibilities

• Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor
• Protect company's, clients', and visitors' information
• Work with the team to accomplish your goals individually and as a team
• Update your knowledge through continuous learning. (Self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively

Preferred Qualifications

• Robust eCommerce or Retail customer service background
• Genuine care for customers and clients
• A sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Benefits

• The starting salary rate is $4/hr
• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline