Customer Support Agent

Summary

Join UENI, a company providing affordable, user-friendly solutions for small businesses to establish an online presence and expand their operations. This role focuses on providing exceptional customer service to a growing customer base in Latin America. The position requires strong communication skills in English and Spanish, experience with ticketing and live chat software, and a passion for creating a positive customer experience. Top performers are rewarded with promotions, salary increases, and performance bonuses. The work schedule is 40 hours per week, Monday-Friday, with one weekend shift every four weeks. The position is based in Latin America.

Requirements

• 2+ years in a Customer Service role responding to large volumes of emails and chats
• Fluency in English and Spanish is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently
• Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Strong communication skills, some of our team members are located in other offices
• Genuine desire to create the best customer journey possible
• Able to explain complex concepts in easy-to-understand language

Responsibilities

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone
• Reach sales & retention targets to ensure the customer experience is maximized
• Educate our growing customer base in the use of our tools and the technology that backs it up
• Become an expert in every aspect of our products & be a true advocate for our customers
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
• Investigate technical issues and provide ideas for fixes

Preferred Qualifications

Experience working remotely is an advantage

Benefits

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses