Appen is hiring a
LLM Enablement and Quality Manager

Summary

Join our team as a dedicated LLM Enablement and Quality Manager to oversee contributor quality across various AI-related projects. The ideal candidate will have experience managing contributor quality, creating training sessions, and conducting quality audits.

Requirements

• Proven experience managing contributor quality and engagement in AI or data-focused projects
• Strong ability to create and lead effective training sessions, both group-based and individual
• Experience in quality auditing, feedback processing, and reporting key metrics
• Excellent communication skills, with the ability to work across diverse teams
• Ability to adapt and manage multiple projects or project layers concurrently

Responsibilities

• Establish and lead frequent training webinars designed to maintain contributor quality
• Gather and process feedback from contributors related to tasking challenges
• Host office hours and 1-on-1 training sessions, including “last chance” sessions for contributors flagged for quality issues
• Maintain and regularly update project instruction documents and rubrics for contributors, reviewers, and QA staff
• Analyze and condense project-wide quality metrics into actionable insights
• Conduct random spot audits on contributors to measure prompt quality