Local Market Payroll Specialist

Summary

Join Deel, a rapidly growing SaaS company revolutionizing global talent connection, and contribute to building the future of work. As a Payroll Specialist, you will play a crucial role in ensuring accurate and timely processing of client payrolls, managing customer queries, and maintaining compliance. You will collaborate with colleagues, identify process improvements, and act as a subject matter expert for payroll processes. The role demands strong customer service skills, proficiency in Singapore payroll, and experience managing multiple clients. Deel offers a competitive compensation package and benefits, including stock grant opportunities, flexible remote work options, and a diverse and inclusive work environment.

Requirements

• Must be Singapore payroll experienced (At least 2 years)
• Good communication skills; both written and verbal
• Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
• Tenacious, organised and customer focused approach
• Strong computing skills
• Demonstrable customer service skills

Responsibilities

• Day to day management of customers; to provide excellent service
• Timely and accurate facilitating of customer payrolls
• Ownership and management of customer queries in a timely fashion
• Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
• Identify improvement opportunities, people, processes, resources, etc
• Conduct training gap analysis based on payroll validation done
• Act as a Subject matter expert for payroll processes
• Ensure all processes and procedures are followed and developed
• Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
• Ensuring customer satisfaction in line with company’s vision and values
• Ensuring payments to employees/ authorities are made accurately and on time
• Ensure service quality and timely responses to customer questions/ queries
• Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely dispatch and approval of client payroll
• Keying Payroll Changes – hours worked, change of address and so on
• Processing the payroll within an agreed timeframe
• Producing client payroll reports
• Sending payroll output to customer for checking and approval
• Handling and answering customer questions/ queries within an agreed timeframe
• Producing invoice triggers for accurate client invoicing
• Ensure accurate and timely payments to employees and statutory authorities
• Increase customer satisfaction/ enhance the customer experience
• Maintain internal reporting requirements
• Develop processes and procedures for the business in accordance with customer and business requirements
• Manage all year-end statutory returns on time. Compiling summaries of earnings, deductions, leave, and non-taxable wages and reporting on this
• Assist as required with system testing/upgrade requirements
• Resolving payroll discrepancies and Maintaining payroll operations by following policies and procedures
• Developing ad-hoc financial and operational reporting as needed
• Preparation and handling of IR21 and claim process
• Preparation and timely delivery of pay slips and annual Year-end forms
• Liaise with IRAS/CPF on any issues and Assisting with required reporting
• Working closely with Client & Local Compliance partner
• Develop and drive action plans and root cause analysis reports for issues, as required

Preferred Qualifications

Language skills are an added advantage

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access