Machine Learning Engineer

Summary

Join ServiceNow and build AI/ML solutions transforming enterprise service user experience and workflow efficiency. Collaborate with developers, product managers, and quality engineers to create high-quality software. Work with product owners to understand requirements and own code from design to delivery. Develop cloud-based AI/ML solutions for 5,000+ enterprise customers. The ideal candidate possesses a Bachelor's degree and 2+ years of experience (or equivalent), proficiency in prompt engineering and LLM-based features, and expertise in Java or Python. The role offers a competitive salary, equity, benefits, and opportunities to work with cutting-edge AI technologies.

Requirements

• A Bachelor's degree and 2+ years of related experience; or an advanced degree without experience; or equivalent work experience
• Proficient in prompt engineering and developing LLM based features
• Experience with methods of training and fine tuning large language models, such as distilation, supervised fine-tunning and policy optimization
• Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
• Experience building new products that use challenging algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software
• Knowledge of core AI/ML techniques and algorithms
• Knowledge of unit testing, profiling, and code tuning

Responsibilities

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

Preferred Qualifications

• Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs