Mainframe Specialist

Summary

Join us as a Mainframe Specialist to maintain and support our mainframe systems, ensuring seamless operation and connectivity. You will troubleshoot issues, collaborate with teams, and provide exceptional user support. The role involves streamlining processes, resolving system issues, and developing solutions for business growth. You will work closely with stakeholders to achieve these goals. This position requires proven mainframe experience and strong problem-solving skills. Excellent communication and customer service skills are essential.

Requirements

• Proven knowledge and experience working with DB2 and SQL
• Proficiency in writing and debugging COBOL programs
• Experience with JCL, CICS, VSAM, and other mainframe tools
• Experience working with IBM MQ
• Familiarity with the Software Development Life Cycle (SDLC) on mainframe systems
• Experience supporting clearing business operations and CCP connectivity
• Strong problem-solving skills and the ability to resolve technical issues quickly and effectively
• Technical expertise in mainframe systems and a deep understanding of the related processes
• Excellent customer service skills, with the ability to communicate clearly and provide regular updates to users
• High attention to detail, with the ability to create comprehensive documentation and track errors
• Ability to multitask and manage multiple responsibilities simultaneously
• Strong business acumen, with an understanding of global markets, financial products, and reports
• Experience in stakeholder management and the ability to work closely with Operations, Sales, and Trading management

Responsibilities

• Maintain and support mainframe applications and infrastructure, including DB2, SQL, COBOL, JCL, CICS, VSAM, and other mainframe tools
• Write, debug, and optimize COBOL programs to ensure high performance and reliability
• Manage IBM MQ environments and ensure efficient message processing
• Support the Software Development Life Cycle (SDLC) for mainframe systems, ensuring quality and compliance
• Provide expert support for clearing business operations, including Central Clearing Party (CCP) connectivity, clearing, and client reporting
• Troubleshoot and resolve technical issues, collaborating with users and other departments to provide timely solutions
• Develop a deep understanding of the mainframe systems and related business processes to ensure efficient support and problem-solving
• Deliver exceptional customer service by communicating effectively with users, understanding their needs, and providing clear updates on ongoing requests
• Maintain detailed documentation, track errors, and implement changes to enhance system functionality
• Multitask efficiently, handling technical issues from multiple customers and participating in development projects
• Apply business acumen to understand global markets, financial products, and reports, facilitating effective communication with operations, sales, and client representatives
• Collaborate with Operations, Sales, and Trading management to identify process gaps, system issues, and opportunities for improvement
• Develop and implement tools to automate key processes and improve efficiency