Manager

Summary

Join Advocate, a company empowering Americans to access government support, as their LTD Claims Manager. You will spearhead the development and growth of Advocate's Long Term Disability (LTD) line of business, leveraging your expertise in LTD and SSDI claims. This role demands a hands-on approach, requiring you to design systems, processes, and build relationships to support LTD claimants. You will ensure seamless collaboration with carrier partners and optimize the LTD pipeline for efficiency. The ideal candidate possesses deep subject matter expertise, a strong operational mindset, and a passion for helping people access benefits. This is an opportunity to build a program from the ground up in a fast-paced environment.

Requirements

• You’ve worked in or closely with LTD carriers, SSDI vendors, or legal/advocacy firms and have 3+ years managing LTD and/or SSDI operations
• You understand the LTD-to-SSDI pipeline, including offsets, timelines, and what’s required for LTD claimants to apply
• You are comfortable designing systems from scratch and then executing hands-on until it’s time to scale or delegate
• You know how to manage a pipeline, run reports, triage leads, and communicate updates in a timely, structured way
• You care about helping people access benefits and improving systems that weren’t built with claimants in mind

Responsibilities

• Own the day-to-day operations of Advocate’s LTD-to-SSDI claim process, ensuring timely and accurate service delivery
• Design and implement scalable workflows to manage LTD referrals and extract claimant data from LTD carrier systems
• Build tools and reports (e.g., weekly dashboards) to track key performance metrics across the funnel
• Serve as an internal expert on LTD policies, claim offsets, SSDI eligibility criteria, and claim timing for LTD recipients
• Ensure compliance with both LTD and SSDI program requirements as you design systems and workflows
• Maintain strong, responsive communication with LTD claim managers and carrier contacts
• Generate and share weekly progress reports and updates with partner stakeholders
• Represent Advocate with professionalism and credibility in all external communications
• Identify opportunities to optimize the LTD pipeline—from referral to award—and propose data-informed improvements
• Collaborate with cross-functional teams (product, engineering, intake) to improve claimant experiences
• Contribute to business development efforts by helping expand relationships with additional LTD carriers

Preferred Qualifications

• Existing relationships with LTD carriers or vendors
• Experience working in an early-stage startup or new program launch environment
• Experience working with Salesforce, Snowflake, or similar CRMs and data tools

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• 401(k)
• Generous PTO and remote-first work environment