Humi is hiring a
Manager

Summary

The job is for a Manager of Payroll Services at Humi, a Canadian HR and payroll platform company. The role involves managing a small portfolio of clients' payroll needs, team leadership, client support, process adherence and improvement, cross-functional collaboration, and metrics and reporting.

Requirements

• 4+ years of payroll processing experience, including year end T4 auditing, ROE submissions, and manual payroll calculations for more than 500 Employees
• Understand and stay up to date on Payroll Legislation and compliance through NPI
• Strong analytical skills with experience in analysis, reporting, and metrics-driven decision making
• Strong problem-solving abilities and a proactive approach to identifying and addressing issues
• Excellent leadership mentoring and developing high-performing payroll teams, communication, and interpersonal skills
• Able to multitask with having a portfolio of payroll clients on tight deadlines, while also supporting and mentoring a team of payroll experts
• Excellent communication skills, both verbal and written, with the ability to articulate conversation in a clear and concise manner to both clients and team
• Analytical and strategic thinker who looks for opportunities and spearheads innovation that will drive better process improvements
• Tech savvy and ability to pick up new platforms and software quickly ( has worked in a tech startup considered an asset)

Responsibilities

• Manage a small portfolio of clients, ensuring their payroll needs are met with precision and timeliness
• Act as a trusted advisor to clients, providing expert guidance on payroll matters and compliance with government regulations
• Identify and resolve payroll discrepancies promptly, maintaining client satisfaction and trust
• Prepare, verify, and process all employee payroll-related payments accurately and timely
• Ensure compliance with all federal, provincial, and local payroll regulations and communicate key changes to the team: CRA, NPI etc
• Calculate additional payroll premiums such as WSIB and provincial taxes like EHT, and manage associated reporting
• Lead, mentor, and manage a team of Payroll experts
• Provide guidance and support to the team, fostering a collaborative and high-performing work environment
• Conduct regular 1:1s, performance reviews and support professional development opportunities for team members
• Monitor rep and team capacity, and ensure client tracking documents are updated in a timely manner
• Work closely with other client facing teams to assist in client account setup if needed
• Help new clients streamline their Humi platform to best cater to their company's payroll needs
• Resolve client problems and concerns with accuracy and urgency, ensuring high levels of client satisfaction
• Handle client escalations from team members
• Follow all payroll processes and workflows meticulously to ensure consistency and accuracy
• Recognize and mitigate risks that may cause client dissatisfaction or operational inefficiencies
• Collaborate with the Finance team to resolve payment issues and ensure seamless financial operations
• Always looking to improve or implement new processes to streamline workflows and create efficiencies: Notion, Google Drive, Macros etc
• Maintain strong organizational skills when logging and managing support requests
• Continuously improve payroll processes by collaborating with various departments and implementing best practices
• Help define, track and report on key performance indicators (KPIs) to measure the effectiveness of Payroll Services

Benefits

• Access leadership and growth opportunities as the company rapidly scales
• Maintain work-life engagement with flex hours and our Long(er) weekends initiative
• Opportunity to work fully remote
• Compensation: $65,000 - $85,000 a year