Loadsmart is hiring a
Manager

Summary

The job is for a Manager of Service Delivery at Loadsmart, a growth-stage logistics tech company. The role involves building and developing teams responsible for delivering services to customers, implementing service delivery strategies, and leading and mentoring direct reports. The position requires 5+ years of experience in logistics or supply chain operations, with at least 1-2 years of team leadership experience.

Requirements

• 5+ years of experience in logistics or supply chain operations
• Minimum of 1-2 years leading teams
• Experience with strategic planning and operational excellence in the logistics space
• Experience working within a collaborative, large-scale team overseeing enterprise clients

Responsibilities

• Collaborate and define key handoffs with implementation teams to ensure a smooth transition from sales to startup
• Develop, champion, and implement a client service delivery strategy, and supporting processes
• Understand service delivery requirements and expectations to drive consistent execution that meets SLA’s
• Work to identify optimal ways of working or best practices and implement them across accounts
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis, and resolve via appropriate corrective & preventive actions
• Lead and mentor direct reports providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans
• Identification and allocation of resources to maintain successful SLA’s
• Point of escalation for service issues and escalate as appropriate to the internal stakeholders
• Managed the performance of clients' core carriers and regularly communicated

Benefits

• Competitive base salaries
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans (US applied)
• 401k Match