Manager

Summary

Join LogicGate as a Manager of Implementation Services to lead and mentor a team of implementation professionals, driving operational excellence and scaling delivery capabilities. You will own operational responsibilities, lead strategic initiatives crucial for company growth, and refine delivery methodologies to expedite customer time-to-value. This pivotal role requires experience in enterprise software, people management, and leading operational or strategic initiatives. You will be accountable for team success and strategic outcomes driving LogicGate’s operational growth. The position involves managing complex customer escalations, partnering with cross-functional teams, and ensuring alignment with broader company objectives. A competitive salary and benefits package is offered.

Requirements

• 7+ years of experience in enterprise software professional services, consulting, or a related field
• 3+ years of direct people management experience, with a proven track record of leading high-performing teams
• Demonstrated experience leading operational or strategic initiatives, with a history of being an accountable owner who drives measurable business outcomes
• Expertise in customer relationship management and a proven ability to resolve complex customer escalations with diplomacy and authority
• Deep understanding of professional services operations, including project scoping, resource management, and delivery methodologies
• Exceptional leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels, from individual contributors to executive leadership

Responsibilities

• Lead, mentor, and scale a team of direct reports
• Drive all aspects of talent management, including hiring, coaching, performance management, and career progression
• Lead and support team operational processes including pre-sale scoping and support, onboarding and enablement, team operations, AI innovation, capacity management, operational and executive level reporting, and partner operations
• Act as the accountable owner for key strategic initiatives tied to our operating goals
• Independently drive these initiatives from conception to completion, building cross-functional teams to achieve successful outcomes that elevate our execution
• Maintain accountability for the continuous improvement of our delivery methodology
• Develop and implement strategies and processes that improve quality, streamline operations, and accelerate customer time-to-value
• Serve as a primary point of escalation for customers
• Resolve complex issues for your delivery teams and partner with other members of Services senior leadership to manage and resolve enterprise-level escalations
• Focus on the operational and strategic leadership of your team and function, provide program-level support and strategic guidance for our most complex multi-application customers
• Act as a key partner to sales, customer success, and product leadership
• Ensure your team is aligned with broader company objectives and that you are providing critical feedback from the field to inform company strategy

Preferred Qualifications

• GRC industry experience is a strong plus
• Experience managing other people leaders is highly desirable

Benefits

• Competitive salary and variable compensation plans
• Equity options
• Flexible health and wellness benefits
• Generous PTO
• 11 Annual Company Holidays
• Summer Fridays
• Health Days
• Access to LinkedIn Learning
• Regular People Leader training
• Our internal Mentorship Program
• Paid volunteer hours
• Company-wide charitable activities supporting a variety of organizations and causes