RepeatMD is hiring a
Manager

Summary

Join our mission to transform the medical aesthetics industry as a Manager, Onboarding, where you will lead a team of onboarding specialists and work closely with SMB clients to design and deliver implementation plans.

Requirements

• Bachelor's degree in a related field with transferable skills, or equivalent work experience
• 5+ years of onboarding, implementation, sales, training, or customer success experience, preferably in the SaaS industry or supporting a technical product
• Previous Start-Up experience strongly preferred
• Project management experience with success in managing deadlines, clients, and conflicting priorities
• Excellent written and verbal communication skills
• Familiar with EMR or CRM technologies and platforms, or the ability to learn quickly
• Strong problem-solving and analytical skills
• Ability to communicate technical concepts to non-technical audiences
• Ability to work independently and as part of a team in a fast-paced environment
• Prior experience with the medical aesthetics industry either as a consumer of services or in a business capacity
• Ability to diffuse high-tension situations and collaborate with internal resources as needed to resolve customer issues
• Detail-oriented with strong organization skills and the ability to use time effectively

Responsibilities

• Formalize processes for the team to partner with clients to design and deliver implementation plans that show them the value of the RepeatMD platform as quickly as possible while maintaining a stellar client experience
• Lead, develop. And grow the team to spearhead key activities, serve as an internal liaison between teams, coordinate launch requirements, develop and deliver training plans, and provide Go-Live and Post Go-Live Support
• Utilize curiosity and empathy to build strong relationships within a short duration, understanding clients’ short-and-long-term needs and helping drive product adoption
• Deliver effective meetings and training sessions through various channels, including but not limited to phone, video conferencing, and written communication
• Proactively work with leadership to communicate customer feedback and processes to resolve customer issues and provide detailed reporting on performance
• Identify process issues and blockers; improve workflows to provide a seamless customer experience
• Maintain a strong understanding of our product and the medical aesthetics industry
• Meet key performance indicators (KPIs) and targets as set by department leadership

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave)