Remote Manager Account Management

Summary

Join our team as the Manager of Account Management to lead a team of Account Managers in nurturing and growing relationships with existing clients for maximum customer success, growth, and adoption of Center's products.

Requirements

• A minimum of 3+ years of relevant management experience, preferably in a SaaS organization
• 6+ years of customer success (or related) experience in a SaaS organization, with a demonstrated track record of successfully managing complex customer relationships
• Proven ability to leverage data analysis to drive insights, decision-making, and strategy formulation
• Strong experience using Tableau, Salesforce, Excel, PowerPoint, or similar platforms to generate reports, identify trends, and interpret data
• A creative problem-solver who can read between the lines to uncover hidden data insights and craft solutions for complex challenges

Responsibilities

• Proactively manage, coach, develop, and motivate a team of high-performing Account Managers
• Leverage data analysis to monitor key performance metrics such as churn, customer satisfaction, and account health
• Manage day-to-day client escalations with proper expectations and organizational plans for resolution
• Identify gaps in performance within the account management team by analyzing customer engagement patterns
• Develop and implement strategic initiatives to proactively grow customer relationships, increase product adoption, and mitigate churn risk
• Collaborate cross-functionally to ensure customer needs are communicated and understood by executive and cross-functional teams
• Partner with Sales and Marketing to drive net new business opportunities

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation