Manager Clinical Service

Summary

Join Q-Centrix, the largest exclusive provider of clinical data management solutions, as a Manager of Clinical Services, Regulatory! Under the direction of a Senior Manager, you will manage and direct the day-to-day activities of a Clinical Services Operations team, ensuring that statement of work requirements are met for each assigned facility. This role involves leadership and people management of abstractors, operational analysis, revenue and margin management, collaboration with the Project Management team, and ensuring consistent service delivery. The ideal candidate will possess a Bachelor’s degree in a relevant field, 2-3 years of project management and team leadership experience, and excellent communication and delegation skills. Q-Centrix offers a competitive salary, a comprehensive benefits package, remote/hybrid flexibility, and opportunities for professional development.

Requirements

• Bachelor’s degree in operations management, business, or a healthcare field
• 2-3 years of experience managing projects, leading team operations
• Proven leadership experience that has made an impact on people management and operational process
• Excellent communication skills; written and verbal
• Excellent ability to delegate responsibilities while maintaining organizational control of team operations and client services
• Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
• Maintains a high degree of responsibility in keeping PHI secure and confidential per corporate compliance policies
• Proficiency with MS Office (Microsoft Excel)

Responsibilities

• Leadership and People Management of abstractors, including onboarding, coaching and performance management
• Actively assist or coordinate initiatives to obtain maximum abstractor efficiency
• Provide operational analysis of teams, including report generation on overall client deliverables
• Partner with Senior Manager to proactively manage revenue and margin for your portfolio of projects, and pursue improvement efforts as needed
• Collaborate with Project Management team on new project implementations. Ensure CSL & CDL have a clear understanding of the scope of work and support resolving barriers
• Support consistency of products and services delivered to clients across all projects
• Directly supervise and coach team members
• In partnership with the CSL, ensure workloads are balanced across each team member
• Manage all administrative functions related to people management including review of Q-Apps worklogs, timecard approval, time off request approval, etc
• Supervise team members’ performance utilizing productivity and quality assessments and monitoring adherence to organizational and client policies/ procedures to ensure compliance
• Support and mentor CSL & CDL
• Complete performance enablement processes, including goal setting and performance appraisals for team members working on assigned facilities in collaboration with Leadership
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
• In partnership with People Team, identify and manage performance concerns
• In partnership with Talent Acquisition, interview candidates and finalize hiring recommendations
• Other duties as needed

Preferred Qualifications

• 1+ years of experience managing staff
• Clinical abstraction experience

Benefits

• Remote/hybrid flexibility (depending on location) and a generous time off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Opportunities for professional development