Manager Clinical Service

Summary

Join Q-Centrix as the Manager of Client Services, Oncology, where you will lead and direct the day-to-day operations team, ensuring projects meet outlined requirements. You will supervise team members, manage administrative functions, and conduct performance evaluations. Responsibilities include ensuring consistent service delivery, providing status reports, maximizing abstractor efficiency, and conducting operational analysis. The role requires ODS-C (CTR) certification, a Bachelor's degree, and 2-3 years of project management and team leadership experience. Preferred qualifications include experience at a CoC Accredited facility and additional staff management experience. Q-Centrix offers a competitive salary, remote/hybrid flexibility, a generous PTO program, robust benefits, a 401(k) plan, and professional development opportunities.

Requirements

• Current ODS-C (CTR) certification in good standing
• Bachelor’s degree in operations management, business, or a healthcare field
• 2-3 years of experience managing projects, leading team operations
• Ability to evaluate cancer registry data for concordance with cancer program accreditation and other applicable standards
• Proven leadership experience that has made an impact on people management and operational process
• Excellent communication skills; written and verbal
• Excellent ability to delegate responsibilities while maintaining organizational control of team operations and client services
• Eagerness to maintain high levels of client satisfaction through management of staffing, workflow process and quality
• Maintains a high degree of responsibility in keeping PHI secure and confidential per corporate compliance policies
• Proficiency with MS Office (Microsoft Excel)

Responsibilities

• Manage and direct the activities of the day-to-day Oncology operations team, ensuring we meet the statement of work requirements outlined for each assigned facility
• In partnership with the CSL, ensure workloads are balanced across each team member
• Manage all administrative functions including review of Q-Apps worklogs, timecard approval, time off request approval, etc
• Supervise team members’ performance utilizing productivity and quality assessments and monitoring adherence to organizational and client policies/ procedures to ensure compliance
• Lead and mentor CSL & CDL assigned to projects
• Complete performance enablement processes, including goal setting and performance appraisals for team members working on assigned facilities in collaboration with Leadership
• Increase team member engagement and retention through on-going coaching and feedback, ensuring each team member has professional development opportunities and is recognized for their accomplishments
• Foster an inclusive work environment, ensuring team members are valued for diversity of thought/bringing new ideas and encouraging collaboration
• In partnership with People Team, identify and manage performance concerns
• In partnership with Talent Acquisition, interview candidates and finalize hiring recommendations
• Other duties as needed
• Ensure consistency of products and services delivered to clients across all projects
• Provide facility status reports on case finding, abstracting and follow-up activities
• Actively assist or coordinate initiatives to obtain maximum abstractor efficiency
• Provide operational analysis of teams, including report generation on overall client deliverables
• Partner with Senior Manager to proactively manage revenue and margin for your portfolio of projects, and pursue improvement efforts as needed
• Collaborate with Project management team on new projects. Ensure CSL & CDL have a clear understanding of the scope of work

Preferred Qualifications

• Experience working at a CoC Accredited facility
• 1+ years of experience managing staff

Benefits

• Remote/hybrid flexibility (depending on location) and a generous Flexible Time Off program with additional paid time for volunteering
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match
• Opportunities for professional development