Remote Manager, Customer Success

Summary

The job is for a Customer Success Manager at Highspot, where the employee will lead a team of Customer Success Managers, guide them through post-sales onboarding, and act as a trusted advisor. The role requires 4+ years of managing high-performing revenue teams in a SaaS environment and 5+ years of client management experience.

Requirements

• 4+ years of managing high-performing revenue attainment teams in a SaaS environment
• 5+ years of client management experience

Responsibilities

• Provide Customer Insight: Develop relationships with customers to understand their Highspot experience and synthesize key themes from across the customer base
• Scale Organizations, Processes, and Operations: Work with your management team to design organizational and process changes as our company grows and evolves
• Develop a High Performing, High Engagement Team and Culture: Coach and develop direct reports, demonstrate high emotional intelligence, set and uphold the highest performance standards
• Partner effectively across functions: Act as an ally and partner to colleagues in related functions - Product, Account Management, Marketing, and others
• Cultivate deep product knowledge: Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
• Flexible PTO
• Generous Holiday Schedule + 5 Days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• Flexible work schedules
• Professional development opportunities through LinkedIn Learning
• Access to Coaches and Therapists through Modern Health
• 2 Volunteer days per year