Deel is hiring a
Manager, Customer Success Manager

Summary

The job is for a Customer Success Manager in a fast-growing B2B SaaS company, Deel. The role involves managing a team, driving changes to increase revenue, and analyzing customer and product data to improve efficiency and the customer experience.

Requirements

• You have proven experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
• You are data-oriented

Responsibilities

• Managing a growing team of Customer Success Managers in your region
• Recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Preferred Qualifications

• You have experience working with clients and team members from multiple countries and across multiple time zones
• You have Fintech, HRIS or Payroll experience
• You are proficient in Mandarin Chinese
• You have experience working on a remote team
• You are based in in North Asia timezone
• You have experience working at a high growth start-up or scale up

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available