StrongDM is hiring a
Enterprise Customer Success Manager

Summary

Join a team committed to solving today's security challenges with technology that works and customers who trust us to protect their most critical assets.

Requirements

• 8+ years in an Account Management role for a product/service that is sold to cybersecurity technical teams
• Consulting background is highly preferred
• Strong grounding in project management, including onboarding, implementation, and rollout
• Sophisticated business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution
• Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions
• Demonstrated track record of managing challenging customers or situations leading to successful outcomes
• Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife
• Be humble, unafraid to ask for help, and never assume
• Build adoption & value framework for overall success with the customer

Responsibilities

• Act as an advisor and consultant to our customers
• Lead kickoff calls to determine customer requirements, and goals, and define a deployment project plan to complete the rollout
• Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed
• Collaborate closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible
• Drive product adoption across the entire organization by learning customers’ goals and suggesting ways to help achieve them through process, product, and roadmap requests
• Analyze customers’ environment on a regular basis and provide recommendations to maximize the value of strongDM
• Be the voice of the customer to help improve their experience across Product, Support, and Engineering
• Serve Fortune 500 and larger global enterprise accounts
• Own the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal

Benefits

��119,000-£135,000 annual salary plus bonus