Remote Manager, Customer Support

Summary

Join our team as a Customer Support Manager at Sift, where you'll lead and mentor a team of support specialists to ensure high performance and professional growth.

Requirements

• 7+ years of experience in a customer support or similar role, with at least 4 years in a managerial position
• Strong leadership and team management skills, excellent communication and interpersonal abilities, and a customer-centric mindset
• Experience working with SaaS-based products and understanding technical concepts

Responsibilities

• Lead, mentor, and develop a team of customer support specialists to ensure high performance and professional growth
• Oversee the resolution of customer issues, ensuring timely and effective responses to inquiries and escalations
• Identify and implement process improvements to enhance the efficiency and effectiveness of the support team
• Act as a customer advocate within the organization, providing feedback to product and engineering teams to improve the customer experience
• Monitor and report on key performance metrics, ensuring the team meets or exceeds established goals

Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Wellness reimbursement
• Education reimbursement
• Flexible time off