Manager, Data Center Operations Management

Summary

Join ServiceNow's Cloud Infrastructure team as a Data Center Services Manager and lead a high-performing team in Sydney, Australia (remote). This leadership role demands overseeing data center operations, infrastructure efforts, and continuous improvement. You will develop and execute team roadmaps, manage daily operations, and handle capacity planning, budgeting, and stock management. The position requires strong technical expertise in data center facilities and infrastructure, as well as proven team management skills. You will also provide technical and managerial oversight, foster collaboration, and promote a high-performance culture. Hands-on work and international travel are required.

Requirements

• 8+ years in data center operations, infrastructure engineering, or related technical leadership
• 4+ years of experience managing teams, including remote or global teams
• Experience managing large-scale colocation environments and vendor relationships
• Proficiency in change management, incident response, capacity planning, and documentation systems
• Strong organizational and analytical skills with a bias for action
• Excellent communication and interpersonal skills across technical and non-technical audiences
• Team management with proven track record of success
• Data center build, design, and operations experience
• Deep technical understanding General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
• Working knowledge of networking/server architecture and hardware
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Must be able to travel domestically and internationally
• Excellent General documentation skills with particular emphasis on technical processes and standards
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• Proven ability to lead cross-functional teams in highly-technical, multi- discipline

Responsibilities

• Lead and grow a high-performing regional team of engineers focused on operating and improving our colocation data center footprint
• Develop and execute team roadmaps aligned with company objectives, operational SLAs, and infrastructure growth
• Manage workflow for day-to-day operations
• Capacity management, deployment and forecasting
• Budgeting and stock management
• Hardware break fix knowledge
• Site coverage as needed
• Facility evaluations
• Builds and deployments
• Provide technical and managerial oversight across system operations, standards and engineering documentation
• Promote a high-performance culture with clear goals, coaching, feedback, and recognition
• Foster collaboration and accountability across remote teams

Preferred Qualifications

• Knowledge and experience in ITIL process methodologies is a plus
• Proven ability to function independently in ambiguous situations with a record of success