Manager, Enterprise Measurement Strategy

Summary

Join Haus, a decision science platform, as a Manager of Enterprise Measurement Strategy. You will engage with enterprise clients, define their measurement roadmaps, and lead a team of strategists. Responsibilities include mentoring your team, overseeing customer portfolios, developing best practices, and facilitating knowledge sharing. You will co-design experimentation roadmaps with clients, guide them through the experimentation process, advise on best practices, and interpret test results. You will also identify and manage risks, contribute to team resource creation, and represent the team's needs to leadership. This role requires experience leading high-performing teams in SaaS, a background in growth marketing or marketing science, and navigating complex enterprise clients. The ideal candidate is a 'measurement nerd' with strong communication skills and a proven track record in early-stage companies.

Requirements

• You have 2+ years proven experience leading and developing high-performing Account Management or Customer Success teams within a SaaS environment, including building scalable playbooks, processes, and customer engagement strategies that drive retention and growth
• You have 6+ years of experience as a growth marketer or in a marketing science role, with deep empathy for growth marketers’ measurement needs, either because you have been in a growth marketing role or because you’ve been a close vendor/partner to growth marketers (agency, platform)
• You have experience navigating complex Enterprise client stakeholder teams, environments, and business challenges
• You have a fluent understanding of paid media buying
• You might describe yourself as a ‘measurement nerd’. You light up when you talk about experimentation and you get tons of energy from data analysis and storytelling
• You have experience in a customer relationship management role and have the ability to interact and collaborate with key stakeholders within customer organizations
• You are a wizard of productivity. Coworkers are in awe of your ability to produce very high quality work at a rapid pace and while context-switching across tasks
• You have a demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
• You are scrappy and resourceful; you unpromptedly fill any gaps necessary to keep your customers happy
• You have strong written communication and experience presenting to customers and executives, particularly in an Enterprise environment

Responsibilities

• Mentor and coach a team of Measurement Strategists, fostering their professional growth and ensuring their success in managing customer relationships and driving value
• Oversee the overall health and success of your team's customer portfolio, ensuring high customer satisfaction, retention, and growth
• Develop and implement best practices and standardized workflows for the Measurement Strategy team, optimizing for efficiency and consistency
• Facilitate knowledge sharing and collaboration within the team, ensuring that insights and learnings are leveraged across all customer engagements
• Co-design experimentation roadmaps with customers, considering their media plan and operating goals to plan the best use of their testing slots and driving them toward a continuous experimentation program
• Shepherd customers through the entire experimentation process, from design, to implementation, interpretation, and action steps
• Advise customers on best practices in order to maximize value and ROI from the platform; empower our customers to connect their business questions with Haus product offerings
• Serve as a trusted partner to our customers on interpretation of test results and how to take action, simplifying complex concepts into easy-to-understand recommendations
• Identify risks or escalations and manage those with a complete ownership mentality while bringing in necessary internal resources
• Contribute to the team with the creation of collateral, resources, playbooks, and workflows that balance quality of service with designing for scale
• Represent the Measurement Strategy team's needs and insights to cross-functional leadership, advocating for resources and product enhancements that will benefit our customers

Benefits

• Competitive salary and startup equity
• Top of the line health, dental, and vision insurance
• 401k plan
• Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)