Manager, Enterprise Platforms

Summary

Join Trace3 as a Manager, Enterprise Platforms and play a critical role in supporting and enhancing the organization’s enterprise technology ecosystem. You will lead the development, integration, and optimization of core business systems, aligning applications (ERP, CRM, and ITSM platforms) with strategic and long-term operational objectives. Manage and mentor a team of developers and system administrators, serving as a technical leader and subject matter expert for ServiceNow. Collaborate with IT, finance, operations, and executive stakeholders to implement application solutions improving efficiency and business performance. Drive integrations between ServiceNow and NetSuite (ERP), lead system implementations and upgrades, and establish application governance. This role requires strong leadership, communication, and problem-solving skills.

Requirements

• Bachelor's degree from accredited university
• Minimum of 5 years of experience overseeing enterprise application environments, such as ERP, CRM, and ITSM platforms, with demonstrated success in managing roadmaps, upgrades, and system optimization
• Minimum of 5 year of experience leading and mentoring technical teams
• Strong expertise in enterprise platforms such as ERP (NetSuite preferred), CRM, and ServiceNow
• Proven ability to manage and support complex ServiceNow environments, including ITSM, ITOM, and integrations with third-party systems
• Experience with API integrations, e.x Celigo
• Demonstrated success in leading system implementations, upgrades, and enhancements with minimal disruption
• Experience delivering business value through application lifecycle management, system optimization, and stakeholder alignment
• Strong leadership, communication, and organizational skills
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines
• Excellent written and verbal communication skills

Responsibilities

• Manage and mentor a team of developers and system administrators, providing guidance on best practices and professional growth
• Oversee the management and roadmap of enterprise applications, including ERP, CRM, and ITSM platforms
• Serve as a technical leader and subject matter expert for ServiceNow, with deep hands-on knowledge in configuration, customization, and integration
• Collaborate cross-functionally with IT, finance, operations, and executive stakeholders to identify and implement application solutions that improve efficiency, data quality, and business performance
• Drive and support integrations between ServiceNow and NetSuite (ERP), ensuring data accuracy and process alignment
• Lead system implementations, upgrades, and enhancements, ensuring minimal disruption and maximum ROI
• Establish and maintain application governance, change management processes, and documentation standards

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off