Account Manager - Enterprise Accounts

Summary

Join Improvado, a rapidly growing AI-powered marketing platform company, as an experienced Account Manager to manage and grow key enterprise client relationships. You will be responsible for developing and executing strategic account plans, leveraging marketing analytics and AI to drive client success. This role requires strong client relationship skills, data analysis capabilities, and the ability to thrive in a dynamic environment. You will collaborate with internal teams and manage contract negotiations. The ideal candidate possesses a Bachelor's degree in a related field and 5+ years of relevant experience. Improvado offers a remote-first environment, competitive compensation, stock options, and comprehensive benefits.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field; equivalent experience will be considered
• 5+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts
• Strong understanding of marketing analytics platforms (e.g., Google Analytics, Adobe Analytics) and the ability to interpret data
• Experience with AI tools and applications in marketing, such as personalized content generation, predictive analytics, and marketing automation
• Excellent communication, presentation, and negotiation skills
• Strategic thinker with the ability to develop long-term account strategies and identify growth opportunities
• Strong organizational and time management skills, with the ability to manage multiple complex accounts and deadlines simultaneously
• Proficiency in CRM software (e.g., Salesforce, HubSpot)
• Ability to work independently and as part of a collaborative team
• Demonstrated ability to drive revenue growth and exceed sales quotas

Responsibilities

• Client Relationship Management: Serve as the primary contact and advisor for a portfolio of enterprise clients, building strong, lasting relationships at all levels, including C-suite stakeholders
• Strategic Account Planning: Develop and execute strategic account plans, aligning marketing solutions with client business goals and revenue targets
• Marketing Analytics & AI Integration: Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies
• Business Development & Growth: Identify and pursue new business opportunities within existing accounts, demonstrating the value of services and driving upsell and cross-sell initiatives
• Cross-Functional Collaboration: Collaborate with internal teams, including data scientists, developers and strategists to ensure client satisfaction and successful project delivery
• Performance Monitoring & Reporting: Track key performance indicators (KPIs), generate reports, and present results to clients, highlighting successes and providing recommendations
• Thought Leadership & Industry Expertise: Stay current with the latest trends in marketing analytics, AI, and the relevant industries of enterprise clients, proactively sharing insights and best practices
• Negotiation & Contract Management: Manage contract negotiations, renewals, and ensure compliance with agreements
• Problem-Solving & Issue Resolution: Address client concerns and challenges promptly and effectively

Benefits

• Remote-first environment
• Competitive base salary and commission
• Stock options
• Medical, and dental benefits
• 401K plan
• Unlimited PTO
• 13 paid holidays
• Professional development reimbursement