Manager, Industrial Engineering

Summary

Join Hims & Hers Health, Inc. as an Industrial Engineering Manager to lead and optimize pharmacy and fulfillment operations. You will manage a team of industrial engineers, driving continuous improvement initiatives across multiple teams. This role requires expertise in Lean, Six Sigma, and Kaizen methodologies, along with experience in process improvement and facility optimization. Responsibilities include leading projects, conducting analyses, developing strategies, and collaborating with cross-functional departments. A Bachelor's degree in Industrial Engineering or a related field and 7+ years of experience are required, with a Master's degree and experience in a pharmacy setting preferred. Hims & Hers offers a competitive salary and benefits package, including unlimited PTO, comprehensive health benefits, and an employee stock purchase program.

Requirements

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or a related field
• Minimum of 7+ years of proven experience in industrial engineering, with at least 3+ years in a leadership role managing teams in a pharmacy, fulfillment, retail, e-commerce, or healthcare setting
• Advanced knowledge of Lean, Six Sigma, and Kaizen methodologies, with demonstrated success in implementing large-scale process improvements
• Expertise in process mapping, data analysis, and statistical tools
• Experience with facility layout design and optimization using software such as AutoCAD or SketchUp
• Familiarity with automation technologies (e.g., conveyance systems, AMRs) and related software
• Ability to lead cross-functional teams, manage multiple projects, and influence stakeholders
• Excellent verbal and written communication skills, with proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

Responsibilities

• Lead and manage a team of industrial engineers, providing mentorship, performance feedback, and professional development opportunities
• Assign projects, monitor progress, and ensure alignment with organizational goals
• Foster a collaborative environment that encourages innovation and teamwork across all levels
• Lead coordination calls with internal and external vendors for new build and retrofit relating to pharmacy or fulfillment
• Conduct advanced analyses of processes and workflows within pharmacy and fulfillment operations, such as order processing, inventory management, dispensing, packaging, and shipping
• Develop and implement strategies to streamline processes, reduce waste, and enhance productivity and accuracy
• Drive cross-functional collaboration by partnering with pharmacists, technicians, logistics personnel, and management to identify improvement opportunities
• Develop and maintain workforce plans, including optimal staffing levels, workload distribution, and skill alignment
• Establish labor standards and performance metrics to track productivity and optimize resource utilization
• Collaborate with architects, facility managers, and operations leaders to design and optimize layouts of pharmacy and fulfillment centers either on new build or retrofit
• Apply principles of lean manufacturing, ergonomic design, and automation to improve safety, efficiency, and space utilization
• Lead projects for expansion or reorganization of facilities to support scaling operations
• Identify, evaluate, and oversee the implementation of advanced technology solutions, automation tools, and software systems to improve operational performance
• Collaborate with cross-functional teams to ensure seamless integration of new technologies
• Coordinate training and support for teams adopting new systems and tools
• Champion a culture of continuous improvement by encouraging employee engagement and innovation
• Develop and implement performance monitoring systems and KPIs to assess operational effectiveness and track the success of improvement initiatives
• Lead or participate in cross-functional projects aimed at achieving operational excellence

Preferred Qualifications

• A Master’s degree is preferred
• Expertise in sterile or non-sterile pharmacy operations is desirable and a plus
• Simulation software knowledge is a plus
• Strong understanding of pharmacy operations, inventory management, and regulatory compliance is highly desirable

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats