Manager, IT

Summary

Join Brightspeed as a Manager, IT - SAP Bill to Cash and lead the implementation of applications and solutions supporting the bill-to-cash process. Leverage your expertise in SAP BRIM and FICA modules to design user-friendly applications for payments, collections, and credit processes. Collaborate with cross-functional teams, manage a team of developers, and ensure successful application integration. Develop and maintain a roadmap aligned with company goals, stay current with industry trends, and manage the entire software development life cycle (SDLC). Drive operational excellence through KPI monitoring and reporting, and foster strong relationships with stakeholders and vendors. Work in a fast-paced environment, delivering results iteratively, and contribute to a 100% remote team.

Requirements

• Bachelor’s or master’s degree in MIS, MBA, or related field
• 7+years of experience in delivering business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 2+ implementations
• Strong leadership and people management skills
• Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts and delivering high-quality software solutions
• Proven experience of payments, collections, credit, disputes, and cash processes
• Strong experience in software development life cycle (SDLC) methodologies including Agile
• Excellent communication and interpersonal skills

Responsibilities

• Develop and implement innovative applications and solutions to support the bill to cash process using SAP technologies including BRIM, FICA and FSCM
• Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes
• Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations
• Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes
• Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives
• Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise
• Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome
• Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance
• Manage the team of developers, testers, and designers to ensure high-quality deliverables
• Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)
• Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes
• Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls
• Provide regular updates and reports to senior management on the progress of application development and operations
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively
• Hire, grow and mentor diverse technical team in a 100% remote setting

Preferred Qualifications

• Experience working in the telecommunications industry is a huge plus
• Strong analytical and problem-solving skills
• Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React a plus
• PMP or CSM certification a plus

Benefits

• Competitive medical, dental, vision, and life insurance
• An employee assistance program
• A 401K plan with company match
• A host of voluntary benefits