Grafana Labs is hiring a
Manager Observability Architect

Summary

Join our Observability Architecture team as a Manager of Observability Architects and be at the forefront of evolving our practice to meet customer demands. As a technically elite team, you will redefine what a CSE is in our industry. You will lead all aspects of building and managing a high-performing team of Observability Architects, responsible for platform onboarding, adoption, and expansion experience for Grafana's customers.

Requirements

• 3+ years leading a team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc
• Direct experience mentoring, developing people and managing performance over time
• Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products
• Direct experience selling monitoring/data/visualization products
• You will be creative in solving Customer Adoption Challenges
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
• Identify and provide timely workarounds and solutions to meet a customer’s business needs
• You have extensive Grafana deployment design expertise
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You will love solving technical challenges and thrive on bringing creative solutions to our customers

Responsibilities

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences
• With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team
• Be responsible for retention and expansion
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
• Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs
• Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
• Educating and enabling viewers, editors, and architects how to leverage the Grafana stack
• Assist with building/modifying critical SLA dashboards within the production environment
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material