Help at Home is hiring a
Manager, Operations Support
Help at Home
π΅ ~$190k-$210k
πRemote - United States
Please let Help at Home know you found this job on JobsCollider. Thanks! π
Summary
The job description is for a Manager, Operations Support role at Help at Home, LLC. This remote/hybrid position involves managing multiple operations support functions such as accounts payable, authorizations, medical records, intake, and employee engagement & training. The role requires travel to branch offices throughout Indiana and living in the state is preferred.
Requirements
- Collaborative style as a thought partner who works productively with the leadership team
- Ability to work across a matrix and oversee multiple operations support functions
- Strong communication skills, oral and written
- Excellent interpersonal skills
- Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
- Critical thinking and ability to support strategic transformation activities
- Proficient with Microsoft Office Suite, especially Excel
- Bachelorβs degree in business or related field required
- Proven track record with a minimum of three (3) years of experience in operations
- Experience supporting management including thought leadership and support
- Process improvement experience supporting the development, review, and revision of processes and policies as needed
Responsibilities
- Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled
- Ensure appropriate staffing and support for operations functions, including operational efficiency and engagement initiatives
- Identify opportunities to improve operational support function systems, processes, and best practices
- Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
- Assess and analyze operations functions and budgets to find ways to minimize expenses and optimize profits
- Inspire and motivate employees to perform at their best through positive encouragement and engagement initiatives
- Identify potential problems and points of friction with various operations functions and work to find solutions to maximize efficiency and revenue
- Identify opportunities to expand or shift course to take advantage of changes in the market
- Work in conjunction with all branches and leadership for consistency and effective support
- Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets
- Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators, engagement scores, training initiatives and reports for all operations support functions
- Responsible for the implementation and execution of strategies that include change management and education
- Provide insight to management related to projects, budgets, and operations
Preferred Qualifications
Experience in homecare, healthcare, healthcare services preferred
Benefits
This is a Remote/Hybrid position and weekly travel is required Tuesday, Wednesday, Thursday visiting the Branch Offices throughout the State of Indiana
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Please let Help at Home know you found this job on JobsCollider. Thanks! π