Varsity Tutors, a Nerdy Company is hiring a
Market Operations Support Manager

Summary

The job is for a Market Operations Support Manager at Varsity Tutors, a company that provides live online learning solutions. The role involves leading support operations to reduce the need for assistance, managing multiple projects, and working independently or collaboratively as needed. A Bachelor's degree in Education, Business, or a related field is required, and experience in managing remote teams and understanding how to work with independent contractors is a plus.

Requirements

• 2+ years as a successful manager in a customer service or customer success role
• Bachelor's degree in Education, Business, or a related field

Responsibilities

• Oversee the core tutor and platform support functions of the company to reduce the support needed by improving systems, self-service features, and automated support
• Monitor and ensure the effectiveness of automated systems, diving deep to identify optimizations and improvements
• Ensure daily SLAs and metrics are achieved
• Lead a team of contractors to provide the support required to achieve goals

Benefits

• Competitive Salary and Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• Maternity, Paternal, and Adoption Leave
• Fully Remote Position
• PTO and Paid Holidays
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to online classes)
• Unique opportunity to help transform how the world learns!
• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture